Returns & Exchanges

We want you to love your handcrafted rattan furniture, but if you are not completely satisfied, we offer a 30-day window for returns on all eligible home decor and furniture items. Please ensure all pieces are returned in their original packaging to maintain the integrity of the natural materials.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the rattan items you wish to return and receive a Return Merchandise Authorization (RMA).

2

Prepare for Transit

Carefully repackage your items in their original boxes with all protective padding to prevent damage to the natural fibers during the shipping process.

3

Schedule Collection

For large furniture pieces, our specialist courier will contact you to arrange a convenient pickup time, while smaller decor items can be dropped off at any authorized shipping point using our prepaid label.

4

Inspection and Refund

Once our warehouse team inspects the returned items to ensure they are in original condition, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing